First, let me tell you the brief story. My wife and I have a 6-month-old son and we have Defective Draper been using Pampers Swaddlers diapers since he was a newborn. We absolutely love them! They don’t leak, they stretch when he moves, and they fit him like a glove.
The last month or so, we have found that one out of every 20 or so diapers have a serious flaw where the left tab snaps off as you are trying to attach it. And if anyone has ever had a little boy, I’m sure you know the dangers of leaving things, let’s say… uncovered.
Now that I have your full attention, YES this happens almost every time a diaper tab breaks. Well today, I finally had enough. After several tab snaps from several different bags (and lots I’m sure), I went to the Pampers site and sounded off by means of an email containing pics and demanding some answers!
Here is the actual email I sent:
———–Begin Email ———–
My name is Peter. My wife and I have been using “Swaddlers” since our son was born… he is currently almost 6 months old.
We love the Swaddlers however, it seems every 20th or so diaper, the tab breaks off on the left side. I have pictures uploaded so you can view this.
Here is the number on the side of the current bag we are using:
7048U011 38 19:18
At first, I elected to ignore the problem, thinking no one is perfect and a bad bag here and there is no big deal. However, after dealing with this now for close to a month I am quite annoyed.
We have now purchased a different brand (white cloud) to give them a try, and so far we are not as impressed as we were with the Swaddlers.
Please help to correct this most annoying issue so current and future Swaddlers users can use your product hassle free.
Call it an experiment, call it a moment of exaggerated outrage… either way, I’m hoping to receive a reply! I will keep everyone informed if I do happen to get a reply 🙂
— UPDATE —
I just received this reply…
Response (RightNow Administrator) – 03/21/2007 06:26 PM
Thank you for sharing your disappointment with our product. Our goal is to produce high-quality products that consistently delight our consumers and I’m sorry this wasn’t your experience. Please be assured I’m sharing your comments with the rest of our team.
Since your satisfaction means a great deal to us, I’m following up with you by postal mail. You should receive my letter within the next 2-3 weeks.
Thanks again for writing.
I will let you know when I receive the response 🙂